You Lucky Doggy

Effective Date: November 3, 2026

At You Lucky Doggy, your privacy and the security of your personal information are important to us. We respect the trust our clients place in our team and are committed to handling personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the steps we take to help protect it when you visit our website or use our pet care services.

This Privacy Policy applies to individuals who visit our website, contact You Lucky Doggy, or use our pet care services. We are committed to handling personal information responsibly and maintaining appropriate safeguards in accordance with applicable federal and Massachusetts privacy and data security laws, including 201 CMR 17.00. 

By accessing our website, submitting an inquiry, or using our services, you acknowledge the information practices outlined in this Privacy Policy.

We may collect personal information when you visit our website, submit an inquiry, request services, or communicate with our team.

Depending on your interaction with You Lucky Doggy, this information may include:

• Contact information: Your name, phone number, email address, and mailing or service address.
• Pet information: Your pet's name, age, breed, health-related care instructions, medications, behavioral needs, feeding schedules, and other information necessary to provide appropriate care.
• Service information: Requested services, scheduling preferences, visit instructions, emergency contacts, and other details related to your pet's care.
• Payment information: Information necessary to process payments for services through applicable payment processors or service platforms.
• Website information: Your IP address, browser type, device information, pages visited, and other information that may be collected through cookies or similar technologies.

You are not required to provide personal information simply to browse our website. However, certain information may be necessary to respond to inquiries or provide services.

We use the information we collect for legitimate business purposes, including:

• Responding to inquiries and new client requests.
• Providing dog walking, pet sitting, dog training, and other pet care services.
• Creating and managing client accounts and service schedules.
• Communicating with clients about appointments, updates, and their pets.
• Providing visit reports, photographs, and service updates.
• Processing payments and managing invoices.
• Maintaining accurate business and service records.
• Improving our website, customer experience, and services.
• Protecting the safety and well-being of pets in our care.
• Meeting applicable legal, regulatory, and insurance requirements.

We do not sell clients' personal information to third parties.

You Lucky Doggy does not sell, rent, or trade clients' personal information.

We may share necessary information with trusted third-party service providers when doing so is required to operate our business or provide services. These may include:

• Time To Pet: Our pet care management platform, which may be used for scheduling, client communication, visit reports, photographs, and service-related information.
• Payment processors: Companies that securely process payments and transactions.
• Website service providers: Companies that support website hosting, contact forms, website security, and related functionality.
• Google reCAPTCHA: A service used to help protect website forms from spam and automated submissions. Google may collect certain technical information in connection with this service.

We may also disclose information when required by law, legal process, or to protect the safety, rights, and property of our clients, employees, business, or others.

Our employees may access client and pet information only as reasonably necessary to perform their assigned job responsibilities and provide scheduled services.

Providing personalized pet care requires us to collect certain information about your animals, including their routines, care instructions, behavioral needs, and relevant health information.

Photographs and visit updates may be shared with clients through our client communication and pet care management platform.

We do not publicly post identifiable client or pet information, photographs, or service details without appropriate permission.

Our website and its service providers may use cookies and similar technologies to improve website functionality, understand visitor activity, maintain website security, and evaluate website performance.

These technologies may collect information such as browser type, device information, pages visited, and general website usage.

You may adjust your browser settings to block or delete cookies. Please understand that disabling certain cookies may affect some website functionality.

Our website may contain links to third-party websites, social media platforms, or other services.

These third-party websites operate independently and have their own privacy policies and practices. You Lucky Doggy is not responsible for the privacy practices, security, or content of websites operated by other companies.

We encourage visitors to review the privacy policies of any third-party websites or services they use.

We take reasonable administrative, technical, and physical measures to help protect personal information against unauthorized access, disclosure, alteration, or misuse.

Access to client information is limited to authorized individuals who need the information to perform their job responsibilities.

Although we take reasonable precautions to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide services, maintain business records, fulfill contractual obligations, resolve disputes, and comply with applicable legal and regulatory requirements.

When information is no longer reasonably necessary, we take appropriate steps to dispose of or securely destroy it, subject to applicable record keeping requirements.

You may contact us to:

• Request information about the personal information we maintain about you.
• Request corrections to inaccurate contact or account information.
• Request deletion of personal information where legally permissible.
• Ask questions about how your information is collected, used, or shared.

Certain information may need to be retained to fulfill legal, business, insurance, or record keeping obligations.

To make a privacy-related request, please contact us using the information provided below.

Our website and pet care services are intended for adults. We do not knowingly collect personal information online from children under the age of 18.

If we become aware that personal information has been collected from a child under 18 without appropriate parental consent, we will take reasonable steps to address the situation.

You Lucky Doggy may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date. We encourage visitors and clients to review this policy periodically.

If you have questions about this Privacy Policy or how You Lucky Doggy handles your personal information, please contact us:

You Lucky Doggy

Website: https://www.youluckydoggy.com

Email: youluckydoggy@gmail.com

Phone: 508-603-9652

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